Digital course purchases are generally non-refundable.
AISkillDev courses provide immediate access to online digital content after verified payment. Because access cannot be physically returned, we do not offer refunds for change of mind, non-use, schedule changes, or failure to complete a course, except where a refund is required by applicable law.
Change to another course
Instead of a refund, an eligible learner may request a one-time change from the purchased course to another currently available course. The request must be made from the purchasing account by contacting us.
- If the replacement course costs more, the learner must pay the price difference.
- If it costs less, the difference is not refunded or paid as cash unless required by law.
- Completed progress, quiz attempts, and certificates do not transfer.
- A transfer may be refused where the original course has been substantially consumed, a certificate has been issued, downloadable resources have been abused, the request appears fraudulent, or a previous transfer was already granted.
Payment problems
Duplicate charges, an amount/currency mismatch, or payment without access should be reported promptly with the order/payment reference. We will investigate and correct verified billing or fulfillment errors.
Mandatory rights
Nothing in this policy limits rights that cannot legally be waived in the learner’s jurisdiction.